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About the Customer Journey Dashboard

After you create a priority group and track its progress, you might want to change the priority of your journeys or add new ones.

Prerequisites

  • Your account does not have Traffic Control enabled by default. Your administrator must enable the feature to change and delete priority groups with capping.
  • You must have full access permissions to edit and delete objects in Traffic Control.
  • A parent segment must be run before priority group journey selection and capping changes will take effect.

Change a Priority Group

  1. Open TD Console.
  2. Navigate to Audience Studio.
  3. Select a parent segment.
  4. Select a folder.
  5. Select Traffic Control.

You can make changes to priority groups whether prioritization is on or off.

Within the Traffic Control UI you can:

  • Edit a priority group to add or remove journeys, rearrange their order, or change the journey cap. Changes may be applied after the parent segment is refreshed.
  • Delete a priority group that you no longer need.
  • Duplicate an existing priority group. The duplicated group is created in the off state by default.