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Duplicating a Batch Journey

Marketers might need to modify a live journey based on the performance of specific campaigns within the journey or if they need to end particular campaigns. To alter a live journey, marketers can create a version of the journey.

This topic includes:

Limitations

  • You can only create versions of batch journeys.
  • You can only create one draft version of a journey at a time; no more than one draft version can exist within a journey simultaneously.
  • Customer journeys support up to five versions. If five versions exist, you must delete an existing version to create a new version.

Requirements

  • A journey must be live to make a new version.
  • Marketers must have edit permissions to create a new version.

Create a New Batch Journey Version

When your administrator enables Journey Versioning, all existing journeys are automatically renamed version 1 journeys (for example, journeyname v1).

  1. Open TD Console.
  2. Navigate to the Audience Studio.
  3. Select a parent segment and then open an existing live journey.

Live journeys have a solid, complete journey icon

  1. Choose one of the following:
  • Select the ellipses (...) in the upper-right menu and then select Create new version.
  • Right-mouse-click the journey and then select Create new version.

Journey Versioning automatically applies a version number to the current journey name.

  1. (Optional) Rename the journey version name.
  2. Select Create. The new version is in draft state.

The versioning of a journey is similar to copying a batch journey. Review the following table to determine what you can and cannot change in the journey and its events.

ObjectEditableNon-Editable
Journey version nameX
Stage namesX
Stage configurationX (No stage additions, deletions, or reordering)
All other events in the journey version (Activations, Wait steps, Decision points, Merge, Jump, A/B testing, End)X
  1. When you are finished making changes to your version, select Launch.

You can only create one draft journey version at a time. Therefore, you must launch the latest journey version before creating another version.

Journey Version Workflow Details

  • Journey Versions : After launching a version, it becomes the latest version.
  • Profile Workflows :
    • New Profiles to a Journey : Profiles new to the journey will enter the latest version.
    • Existing Profiles in a Journey : Existing profiles that have already entered a previous version will stay in the version until they exit the journey.
    • Profile Journey Re-entry : Profiles that exit and later re-enter the same journey will re-enter the latest journey version.
      • Journey Re-entry Timing : Journey re-entry does not happen on the same day. For example, if profiles exit a journey (v1) and a new version (v2) has been created, the profiles that meet the entry criteria again enter the latest version (v2).
    • Profile Jumps : If profiles jump to a different journey with versions, the profiles enter the latest journey version.