# Troubleshooting Segment Insights Configuration Errors

You might experience configuration errors when working with Segment Insights. This article offers suggested remedies for the most common scenarios you may encounter.

This topic contains:

* [Unable to Render Dashboard](/products/customer-data-platform/audience-studio/segment/insights/troubleshooting-segment-insights-configuration-errors#unable-to-render-dashboard)
* [No Value to Display for Widget](/products/customer-data-platform/audience-studio/segment/insights/troubleshooting-segment-insights-configuration-errors#no-value-to-display-for-widget)
* [Unable to Render Widget](/products/customer-data-platform/audience-studio/segment/insights/troubleshooting-segment-insights-configuration-errors#unable-to-render-widget)
* [Permissions Required](/products/customer-data-platform/audience-studio/segment/insights/troubleshooting-segment-insights-configuration-errors#permissions-required)


# Unable to Render Dashboard

![](/assets/image2023-7-25_13-18-58.8084ba18b81e074e73a0763440a1246fe34d48b4c67b042f25587bf9ac3ca8aa.cf3845cb.png)

### Possible Causes

Reasons why query executions fail may be due to the following issues:

*   * Attributes used in query are invalid or the table does not exist
![](/assets/image2023-7-25_14-6-1.c915dbcbd59990acca4b30569dd15c45ea1b088633998c57593e21b11a2cfa70.cf3845cb.png)


![](/assets/image2023-7-25_14-5-39.17342568012f427787b62aac026c5db2403483ba55d917db1f26142c3b9f9170.cf3845cb.png)

* Segment Insights query was killed or aborted
* User does not have sufficient permissions
* Network related issues


### Suggested Solutions

Solutions for a dashboard failing to render might include:

* Identify the invalid attributes from the error message and update the query to resolve this issue by verifying that the attributes defined exist and are valid.
* Click Refresh again if Segment Insights query was killed or aborted unintentionally.
* Users with “View" permission cannot access the Segment Insights tab. Users must be assigned “Full” permission to the specified folder to view insights for the segment.
* Dashboards can’t be rendered in case of network related issues. Check network connection.


# No Value to Display for Widget

![](/assets/image2023-7-25_13-20-30.57dd0d87ea11ae3afec2ff493db002a9b8c1d1bda6d5ef4138f533a567506d6b.cf3845cb.png)

This is seen in the case of individual widgets, specifically for chart types including: “Pie”, “Column”, and “Histogram” with the calculation type of “Distribution”.

### Possible Causes

Individual widget show “NO VALUE TO DISPLAY**” :**

* If Segment Insights query returns no records
* Attributes defined in the segment insights dashboard definition contains only “null” values.


### Suggested Solutions

* The segment does not contain any records to match the segment rule and there is no data available to fetch.
* Ensure attributes used in the dashboard configuration contain non-null values.


# Unable to Render Widget

![](/assets/image2023-7-25_13-21-19.769c7a79d56031539f2bff7eb303a5a40b2df265d73bd14eb6ddb58bbe98e88a.cf3845cb.png)

This is seen in the case of individual widgets, specifically, the chart type: "Indicator" with the calculation type selection of "Average" or "Sum".

### Possible Causes

Individual widget shows "UNABLE TO RENDER":

* If Segment Insights query returns no records
* Attribute defined in the segment insights dashboard definition contains only “null” values in the segment. including histogram, pie chart, and column


### Suggested Solutions

* The segment does not contain any records to match the segment rule and there is no data available to fetch.
* Ensure attributes used in the dashboard configuration contain non-null values to resolve this issue


Learn more about [Chart Types for Widgets](/products/customer-data-platform/audience-studio/segment/insights/segment-insights-dashboard-overview).

# Permissions Required

![](/assets/image2023-7-25_14-11-27.948ed0c847f3ad1c36c935def1cbb77f223327eb500977dbd7715cc28f5b1dcd.cf3845cb.png)

### Possible Causes

User does not have sufficient permissions for the specified folder

### Suggested Solutions

Solutions related to appropriate permissions might include:

* Users with “View" permission cannot access the Segment Insights tab.
* Users must be assigned “Full” permission to the specified folder to view insights for the segment.