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  • Check what is valid protocol. If you intend to SFTP, you can use this Data Connector for SFTP. If FTP/FTPS, try connect with FTP Data Connector.

    • If you’re you are using a firewall, check your accepted IP range/port. Server administrators sometimes change the default port number from TCP/22 for security reasons.

    • Be sure that your private key has an OpenSSH format format. We don’t support other formats like “PuTTY”.

    • We do not support the default format of the private key since OpenSSH 7.8. Please re-generate the key using '-m PEM' option.

How do I troubleshoot data import problems?