Support Channels

Table of Contents

Documentation

We have tried to cover the following areas with our documentation:

  • Basic use cases of Treasure Data
  • Some of our important advanced features
  • Areas that have confused our users in the past

However, we understand that no documentation can cover everything our users need. That’s why we’ve set up Support Desk and Email channels for you to communicate with us.

Email

This is the most common way of submitting the support inquiry. Please send us an email at support@treasuredata.com.

Support Desk

You can submit tickets to our Support Desk at support.treasuredata.com. Communicate directly with our support team and receive email updates on your tickets. We usually reply within a few business days.

Option: Share own tickets with your account

Please send us an email at support@treasuredata.com if you want to share own tickets with users in your account or view all users' tickets in your account. Our Support Desk provides these privileges.

  • Each User
    • User can view only own tickets (Default)
    • User can view all account’s tickets
  • Account
    • Users in account can view only own tickets (Default)
    • Users in account can view all account’s tickets

More Support Options

Paying customers have access to higher levels of support and faster support response times. Please contact us for more information.


Last modified: Dec 24 2016 00:46:56 UTC

If this article is incorrect or outdated, or omits critical information, please let us know. For all other issues, please see our support channels.